Online refund policy created

Welcome to our online refund policy page. Here, we provide you with all the necessary information on how to return your money to your wallet in case you are not satisfied with your purchase. We understand that sometimes things don't go as planned, and we want to make the refund process as smooth and convenient as possible for you.

Returns

Our refund policy allows you to return your purchased items within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It should also be in the original packaging.

Please note that certain items are exempt from being returned. Perishable goods, such as food and flowers, cannot be returned. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Furthermore, the following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

In order to complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.